Required skills

Required skills include

communicating negotiating and reviewing with stakeholders and team members throughout project and operation duration

providing leadership in quality functions and monitoring

providing clear vision with ability to communicate goals

assessing internal and external customer requirements and establishing key output requirements

assessing equipment technologies and procedures for impact on quality and establishing key input requirements including appropriateness of maintenance strategies

assessing suitability of standard operations procedures and recommending revisions when required

Required knowledge

Required knowledge includes

process procedure quality management and improvement procedures zero defects six sigma or similar programs

context of operations or project such as competitive pressures or markets customersupplier relationships regulatory and industrial environment resourcing and labour issues

statistical process control SPC techniques

problem solving root cause identification and elimination techniques

benchmarking and role in setting quality related performance indicators

conducting customer surveys to establish key quality issues

liaison with customers on warranty claims and legal obligations

maintenance strategies and implications for quality systems such as total productive maintenance TPM and reliability centred maintenance RCM

use of employee suggestion schemes employee involvement quality circles and so on

requirements for and functions of technical documentation graphics and specifications and records of meetings communications negotiations decisions and agreements with stakeholders

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently

identify plan and establish key quality input and output variables and requirements for the project procedure or operation

establish resources required including labour materials and equipment within budgets and procedures

commence project or operation management including establishing where required support team and responsibilities

overcome constraints to achievement of the quality objectives

undertake appropriate internal and external reporting

investigate and validate quality performance analysis and manage continuous improvement

undertake customer liaison including surveys warranty claim analysis and returns

Context of and specific resources for assessment

This unit may be assessed on the job or a combination of both on and off the job Where assessment occurs off the job that is the candidate is not in productive work then a simulated working environment must be used where the range of conditions reflects realistic workplace situations The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability

Access must be provided to appropriate learning andor assessment support when required Where applicable physical resources should include equipment modified for people with disabilities

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of the MEM Metal and Engineering Training Package

Assessment must satisfy the endorsed Assessment Guidelines of the MEM05 Metal and Engineering Training Package.

Assessment methods must confirm consistency and accuracy of performance over time and in a range of workplace relevant contexts together with application of underpinning knowledge

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application

Assessment may be applied under projectrelated conditions real or simulated and require evidence of process

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance but is able to be transferred to other circumstances

Assessment may be in conjunction with assessment of other units of competency where required

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Organisation formal policy documents

Quality team

Coordination of the quality role

External customer profiles and requirements

Internal customer specifications

Maintenance strategies

Areas of responsibilities for quality team members

Engineering-related quality advice on work environment

Employee feedback